FAQ

Living

  1. I just came to Japan and will be living here. What is the procedure required of foreign residents?
  2. What is a Jumin-hyo?
  3. What kind of information are noted on the Jumin-hyo (residence registry) of foreign residents?
  4. Where can I obtain a copy of my Jumin-hyo (residence certificate)?
  5. What is the procedure for moving to another municipality?
  6. What is the procedure for moving into Osaka City from another municipality?
  7. When is the deadline for submitting the notification of moving in, moving out, and moving in the same city?
  8. What is the procedure for marriage/divorce?
  9. A child was born to us in Japan. What is the procedure required?
  10. What is the procedure for enrolling in the National Health Insurance program?
  11. Please explain about the Minsei-iin and Jido-iin.
  12. What is the procedure for obtaining Seikatsu Hogo (public assistance for livelihood protection) and what is the amount of support provided?
  13. How can I apply for municipal housing?
  14. What are the municipal and prefectural resident taxes?
  15. Where can I go for consultations on municipal taxes?
  16. Where is the Osaka City Tax Office?
  17. I moved from Osaka City to another city in March this year. In June, I received notification of municipal and prefectural resident taxes from Osaka City. Does this mean that I should pay the resident taxes for this fiscal year to Osaka City?
  18. Where can I obtain the Gensen Choshu-hyo (tax withholding slip)?
  19. Where can I obtain certificates regarding city taxes (inhabitant tax, fixed assets tax, light motor vehicle tax, etc.)?
  20. Is the moving out procedures necessary if you are moving in the same ward?
  21. I moved out of Osaka City but could not go to the ward office of my old address before moving. How can I carry out the moving-out procedure?

I just came to Japan and will be living here. What is the procedure required of foreign residents?

If you are entering Japan as a mid-term or long-term resident, you should bring your Residence Card to the municipal/ward office and submit the Tennyu Todoke (notice of moving in) within 14 days of moving into your new residence.

If the head of the household is a foreign national, official documents proving the relationship between the applicant and the head of the household will be required.
Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

What is a Jumin-hyo?

The Jumin-hyo, or residence registry, is a certificate of residence indicating the name, address, etc. of each resident, based on the information recorded in the Basic Resident Registration.  In Osaka City, there are two types of Jumin-hyo:  one by household (for all the members of the household), and another for each person individually.

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City

What kind of information are noted on the Jumin-hyo (residence registry) of foreign residents?

The Jumin-hyo of foreign residents records the name, date of birth, sex, National Health Insurance coverage, nationality, resident status, period of residence, etc.
Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

Where can I obtain a copy of my Jumin-hyo (residence certificate)?

The copy of your Jumin-hyo and the Jumin-hyo Kisaijiko Shomeisho (certificate of information recorded on the Jumin-hyo) can be issued at a fee by the municipal/ward office where you are registered as a resident.  If you live in Osaka City, these documents can be issued at:  Osaka City ward offices, branch offices, Service Counters located near the Umeda, Namba, and Tennoji Stations, Osaka City Hall Residence Certification / Family Register Certification Application Section, convenience stores (only those with multi-purpose copy machines), and one post office in Osaka City.
※ There is a fee required for this service.
Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

What is the procedure for moving to another municipality?

Please submit the Tenshutsu Todoke (notification of moving out) to the office of the municipality/ward from which you are moving out.
【Who should notify】
The person who will move or the head of the household

【When to notify】
Before actually moving out

【You will need】
(1) Personal seal (not necessary if the notification is signed in person)
(2) Identification document (Residence Card, driver’s licence, passport, MyNumber card, etc.)
(3) Certificate of National Health Insurance (if applicable)
※ Once the notification is received, the Tenshutsu Shomeisho (certificate of moving out) will be issued.  This certificate should be presented to the municipality/ward of your new address.

If you are moving from one ward to another in Osaka City, it is not necessary to submit the notification of moving out.  (Simply submit the Tennyu Todoke, that is, the notification of moving in, to the ward office of your new address.)

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

What is the procedure for moving into Osaka City from another municipality?

You should notify the counter responsible for resident information at the ward office of your new address.

【Who should notify】
The person who is moving in or the head of the household
A proxy can carry out the procedure (power of attorney is necessary).
※ A relative also needs a power of attorney document, if he/she belongs to another household.

【When to notify】
Within 14 days of moving the address

【You will need】
(1) Personal seal (not necessary if the notification is signed in person)
(2) Tenshutsu Shomeisho (certificate of moving out; not necessary if you are moving within Osaka City or if you have submitted the Tokurei Tenshutsu Todoke, a special case notification, at the municipal/ward office of your old address)
(3) Certificate of special permanent resident or Residence Card
(4) Pension handbook (if you are a Category 1 National Pension insured person)
(5) MyNumber notification card or MyNumber card of all those who are moving in

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

When is the deadline for submitting the notification of moving in, moving out, and moving in the same city?

【Notification of moving in (Tennyu Todoke)】
Within 14 days of moving address

【Notification of moving out (Tenshutsu Todoke)】
Before moving out of the city
※ If this is not possible, notify within 14 days of moving out

【Notification of change of address in the same city/ward (Tenkyo Todoke)】
Within 14 days of changing address

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

What is the procedure for marriage/divorce?

First, it is necessary that you obtain a certificate of eligibility for marriage at the embassy or consulate of your country.  Please bring this certificate and your passport to the municipal/ward office of your residence and submit the notification of marriage.
If you are divorcing, fill in the divorce notification form and present it at the municipal/ward office of your residence.

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

A child was born to us in Japan. What is the procedure required?

A notification of birth should be presented to the municipal/ward office within 14 days of the birth.
For notification of child birth from parents living in Osaka City, refer to.
Once the notification is submitted, a Jumin-hyo (residence registry) will be made for the newborn as a “transitional resident due to birth”.

If the child is to stay in Japan for longer than 60 days, an application for resident status should be made to the Immigration Bureau within 30 days of birth.
For details of the Basic Resident Registration System for foreign residents, refer to the Ministry of Internal Affairs and Communications website.

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

What is the procedure for enrolling in the National Health Insurance program?

There are two types of enrollment in the National Health Insurance system.

[For Category 1 enrollment]
Make an application at the municipal/ward office of your residence (department responsible for the National Health Insurance and Pension programs) with the following documents:

(1) Document showing your MyNumber or your basic pension number
(2) Identification document (Residence Card, etc.)
(3) Shikaku Soshitsu Shomeisho (certificate of loss of qualification; a document showing the date you lost qualification for social insurance/pension) or Rishoku-hyo (separation notice), etc.
(4) Personal seal

[For voluntary enrollment]

Make an application at the municipal/ward office of your residence (department responsible for the National Health Insurance and Pension programs) with the following documents:
(1) Document showing your MyNumber or your basic pension number
(2) Identification document (Residence Card, etc.)
(3) Personal seal
(In addition to this procedure at the municipal office, you will need to go to a bank to apply for bank account transfer of the insurance premium.)

Please inquire at the municipal/ward office of your residence for details.
◆ For residents in Osaka City.

Please explain about the Minsei-iin and Jido-iin.

Minsei-iin / Jido-iin are persons with good knowledge of the community’s daily life, commissioned by the municipalities to give advice and assistance for the welfare of persons in difficult situations, the protection and nurturing of children, and the independent living of the residents.  Your local Minsei-iin / Jido-iin will be able to offer consultations about your daily life or on issues regarding your child.

Please inquire at the municipal/ward office of your residence for details.
◆ For residents in Osaka City.

What is the procedure for obtaining Seikatsu Hogo (public assistance for livelihood protection) and what is the amount of support provided?

The application procedure for residents in Osaka City is as follows:

【Who should apply】
The applicant in person, or the person responsible for sustaining the applicant, or a family member living together with the applicant

【Where to apply】
To the Public Health and Welfare Center of the ward of your residence
※ Following application, the Public Health and Welfare Center will review the daily life situation, income, and other aspects of the applicant and family to examine if public assistance is necessary, and if so, the level of support appropriate for each case.
※ Your local Minsei-iin will be able to offer consulation and assistance regarding application for Seikatsu Hogo.

【Amount of support】
The support to be provided corresponds to the shortage of your household’s income in comparison to the minimum monthly living expenses determined by the Ministry of Health, Labour and Welfare.  (The calculation is based on the number and age of the persons in the household and other factors).
(For your reference) The minimum monthly living expenses for a typical household of three (male 33 years old, female 29 years old, and child 4 years old) living in a major city was calculated to be 150,113 yen (as of FY2015).

Please inquire at the municipal/ward office of your residence for details.
◆ For residents in Osaka City.

How can I apply for municipal housing?

In Osaka City, applications for municipal housing are implemented as follows:
●Public housing (for low-income earners)
【Application Schedule】
May, July, November, and February every year
△ For eligibility and other details, refer to the Osaka City website on moving into municipal housing.

※ When there are more units available than the number of applicants, applications may be received at times other than the months prescribed.
△ For eligibility and other details, refer to the Osaka City website on application reception for municipal housing (public housing, improved housing).

【Inquiries】
◆ Osaka Municipal Housing Corporation (group responsible for applications)
Tel: 06-6882-7024 / Fax: 06-6882-7021
● Middle-income housing (“Smiling” and other housing plans)
【Application】
Applications are received any time, on a first come, first served basis.
△ For eligibility and other details, refer to the Osaka City website regarding: Application for municipal housing “Smiling” for families with children / Municipal housing “Smiling” / Specified municipal housing for rent / Redeveloped municipal housing.

What are the municipal and prefectural resident taxes?

The municipal and prefectural resident taxes are to be paid by persons who had their address in the city on January 1 of the year, and the amount to be paid is calculated based on the income the previous year.  For this reason, even if you do not have an income now, you may need to pay these taxes if you had an income the previous year.

When you have a special reason for not being able to pay the taxes, for example, if you suffered severe damages from a natural disaster or if you are receiving Seikatsu Hogo (public assistance for livelihood protection), the municipal inhabitant tax may be reduced or exempted upon application.
Please inquire at the taxation department of the municipal/ward office.  (If you live in Osaka City, contact the Tax Office responsible for the area of your residence.)
◆ For residents in Osaka City.

Where can I go for consultations on municipal taxes?

The Osaka City Tax Offices offer consulation services on city taxes.

※ The Tax Office in charge is different depending on your address etc. and the type of tax you would like to discuss:
 Individual municipal inhabitant tax (ordinary collection, paid individually):  Go to the Tax Office responsible for your address area.
 Fixed assets tax (land, buildings):  Go to the Tax Office responsible for the area where your asset is located.
 Light motor vehicle tax:  Go to the Tax Office responsible for the ward where your vehicle’s fixed parking space is located.

 Individual municipal inhabitant tax (special collection, deducted from your salary or pension), business establishment tax, corporate inhabitant tax, fixed assets tax (depreciable assets):  Go to the Semba Houjin Tax Office.
For consulations on the payment of fixed assets tax on depreciable assets, go to the department responsible for tax collection at the Tax Office responsible for the ward where your asset is located.

Please inquire at the Tax Office responsible for the ward of your residence for details.
◆ For residents in Osaka City.

Where is the Osaka City Tax Office?

Please refer to the website below for information on the Osaka City Tax Offices.

I moved from Osaka City to another city in March this year. In June, I received notification of municipal and prefectural resident taxes from Osaka City. Does this mean that I should pay the resident taxes for this fiscal year to Osaka City?

The individual municipal and prefectural resident taxes are levied by the municipality of your address as of January 1 of each year, based on your income during the previous year.

For this reason, even if you move out of Osaka City in the middle of the year, you will need to pay the resident taxes for this fiscal year to Osaka City.
Please inquire at the taxation department of the municipal office (or the Tax Office responsible for your address area if you are a resident in Osaka City) for details.

◆ If you are subject to taxation by Osaka City for individual municipal and prefectural resident taxes, refer to the following website.
If you moved out of Osaka City in the middle of the year and are subject to taxation of resident taxes by Osaka City, refer to.

Where can I obtain the Gensen Choshu-hyo (tax withholding slip)?

The Gensen Choshu-hyo, stating the income tax deducted from your salary, is issued by the company you work for.  Please inquire your company for this statement.

The certificate of income/tax is issued by the taxation department of the municipal/ward office (in Osaka City, the Tax Office responsible for the area of your address).

Please inquire at the taxation department of the municipal/ward office (in Osaka City, the Tax Office responsible for the area of your address) for details.
◆ For residents in Osaka City.

Where can I obtain certificates regarding city taxes (inhabitant tax, fixed assets tax, light motor vehicle tax, etc.)?

These can be issued (at a fee) at the taxation department of the municipal/ward office .
If you are a resident in Osaka City, they can be issued at the taxation department of any ward office, regardless of your address or location of your asset.  (Please note that this service is not available on the 4th Sunday of each month and other weekends/holidays when the ward office is open.)  (If you cannot visit these offices, you can obtain the certificates at the post office and convenience stores.)

Please inquire at the taxation department of the municipal/ward office (the Tax Office responsible for the area of your address, if you are a resident in Osaka City) for details.
◆ For residents in Osaka City.

Is the moving out procedures necessary if you are moving in the same ward?

In Osaka City, you should notify the ward office counter responsible for resident information that you are moving address.

【Who should notify】
The person who will move or the head of the household

【When to notify】
Within 14 days of moving

【You will need】
(1) Personal seal (not necessary if the notification is signed in person)
(2) Certificate of special permanent resident or Residence Card
(3) Certificate of National Health Insurance (if applicable)
(4) MyNumber notification card or MyNumber card

Please inquire at the municipal/ward office for details.
◆ For residents in Osaka City.

I moved out of Osaka City but could not go to the ward office of my old address before moving. How can I carry out the moving-out procedure?

You need the Tenshutsu Shomeisho (certificate of moving out) in order to officially move in to the municipality of your new address.  If you moved out without submitting the notification of moving out, you may request the Tenshutsu Shomeisho by post.

【Who should make the request】
The person who moved out or the head of the household

【To whom you should send the request】
Send the request by mail to the counter responsible for resident information at the ward office of your former address.

【Documents to be enclosed with the request】
(1) Notification of moving out
※ Use a sheet of paper (letter paper, etc.) to write down (a) to (f) below:
(a) Your address and name, with your personal seal affixed, and contact information (telephone number, etc.)
(b) Former address and head of the household
(c) New address and head of the household
(d) Nationality
(e) Date of move
(f) Names of all the persons moving out

(2) Copy of identification document (Residence Card, driver’s licence, health insurance card, etc.)

(3) Return envelope, with your name and new address written on it with stamp of appropriate postage
※ The issuing of the certificate of moving out is free of charge.
※ When a request for the certificate of moving out is made by post, the ward office will send a post card to the old address for confirmation.

Please inquire at the city hall or ward office for details.
◆ For residents in Osaka City.

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